Privacy policy

I recognise the importance of protecting your personal information. This statement explains when and how your personal information is gathered and stored during your interactions with the Change Agent. Making an enquiry During the course of making an enquiry, I may obtain personal information about you, such as your name and email address. This information […]

I recognise the importance of protecting your personal information. This statement explains when and how your personal information is gathered and stored during your interactions with the Change Agent.

Making an enquiry

During the course of making an enquiry, I may obtain personal information about you, such as your name and email address. This information assists us in servicing your request. I offer you the following assurances:

  • I am committed to safeguarding your privacy online
  • I only use your personal information to help me service your enquiry.
  • I do not sell, rent or exchange your personal information with any third party for commercial reasons
  • If you wish to correct any inaccurate information contact me to let me know
  • If you prefer not to be updated by me about new services, or make you aware of blogs and contacts which may be of use to you, please contact me to let me know
  • Under the terms of the Data Protection Act, you are entitled to a copy of the personal data held by me and I will not charge you a fee for supplying this.

Becoming a Client

Should you subsequently become a client, I collect additional information such as your home address, contact details (phone and email) and general wellbeing. This enables me to invoice you and ensure that I can support you in a variety of ways during the coaching arrangement. I log the coaching time and take notes of the key actions and insights arising from our sessions. These logs are held electronically. Notes are held physically and digitally.

All records are held for as long as necessary to support financial records and accounts.

Visitors to my website

When someone visits my website standard internet log information and details of visitor behaviour patterns is collected for the purposes of understanding how the website is being used. This information is collected in a way which does not identify anyone and no attempt is made to find out the identities of those visiting this website.

If I do want to collect personally identifiable information through the website, I will be up front about this. I will make it clear when I collect personal information and will explain what I intend to do with it.


If I choose to issue a newsletter, when you complete one of the contact forms on my website you will be given the opportunity to check a box that subscribes you to receive newsletters from us. If you choose to receive newsletters, I will send you emails from time to time with details of offers, industry updates, and other information useful to you. You can unsubscribe from these newsletters at any time.

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

In order to comply with the EU Cookie Directive I need to tell you what cookies I use and why I use them. This only applies to cookies that are not intrinsic to the functioning of the website. So, for example, if this were an e-commerce site which used cookies to hold your shopping cart information, I would not be obliged to notify you about those cookies.

Here is a summary of the cookies I use and why…

Cookie Family : Google Analytics

Cookie Name(s) : _ga, _gid, _gat_gtag_UA_951418_39

Cookie Use : These cookies are used to collect information about how visitors use my site. I use the information to compile reports and to help me improve the site with the aid of my web designer. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited whilst on my site. Click here for an overview of privacy at Google or opt out of being tracked by Google Analytics across all websites.

Cookie Family : Cloudflare

Cookie Name : _cfduid

Cookie Use : This website uses the Cloudflare service to improve performance and security. Cloudflare use this cookie in order to track malicious visitors and reduce the chance of blocking legitimate users.

Cookie Family : Popup Maker

Cookie Name : _pum-1502

Cookie Use : We occasionally add popups to our site to promote events or other items of interest to our visitors. If you see one of these popups, and close it, we will add a cookie to your browser so that we don’t try to push the same popup to you again.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

People who use my services

I have to hold the details of the people who have requested my coaching services in order to provide them. However, I only use these details to provide the service the person has requested and for other closely related purposes. When people buy my services, they can cancel at any time and have an easy way of doing this.

People who ‘notify’ under the Data Protection Act 1998

Many businesses are required by law to ‘notify’ certain specified information to the Information Commissioner. This may contain personal information, for example where the business is a sole trader. Where I compile this information into a register, it is required by law to make it publicly available. I will put technical measures in place to prevent the bulk down-load of the electronic version of the register. However, as the register is publicly available, I cannot give any guarantees as to how the information contained on the register will be used by those accessing it.

When businesses fill in their notification forms, they are asked to provide the contact details of a relevant member of staff. I will use this for my own purposes, for example where I have a query about a notification, but will not put it on the public register.

When I request information as part of the notification process, I will make it clear where the provision of information is required by law and where it is voluntary.

Complaints or queries

I try to meet the highest standards when collecting and using personal information. For this reason, I will take any complaints I may receive about this very seriously. I encourage people to bring it to my attention if they think that my collection or use of information is unfair, misleading or inappropriate. I would also welcome any suggestions for improving my procedures.

I am happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Access to personal information

I try to be as open as possible in terms of giving people access to their personal information. Individuals can find out if I hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If I do hold information about you, I will:

  • give you a description of it;
  • tell you why I are holding it;
  • tell you who it could be disclosed to;
  • and let you have a copy of the information in an intelligible form.

To make a request to us for any personal information I may hold you need to put the request in writing addressing it to Shirley Hensher at the address provided below.

If you agree, I will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If I do hold information about you, you can ask us to correct any mistakes by, once again, contacting Shirley Hensher.

Disclosure of personal information

As a point of principle, in the ordinary course of business I will not disclose personal data without consent. However, when I investigate a complaint, for example, I will need to share personal information with the organisation concerned and with other relevant bodies.

Changes to this privacy notice

I keep our privacy notice under regular review. This privacy notice was last updated on 3rd September 2019.

How to contact me

Requests for information about my privacy policy can be emailed to Shirley Hensher or by writing to:

Shirley Hensher, The Change Agent Ltd, Delta Office Park, 606, Welton Rd, Swindon SN5 7XF